Refund Policy

Last updated: January 22, 2025

This Refund Policy outlines the terms and conditions regarding refunds for CloudTop services ("Service") provided by Xprilion Technologies Private Limited ("we", "us", or "our").

Non-Refundable Credits

All purchases of CloudTop credits are final and non-refundable
Credits cannot be transferred between accounts or to other users
Credits have no cash value and cannot be exchanged for monetary refunds
Unused credits will remain in your account until utilized

Payment Issues

In case of technical issues related to payments or billing:

Contact us immediately at [email protected]
Provide relevant transaction details and error messages
Our team will investigate and assist with resolution
Payment failures will be handled on a case-by-case basis

Billing Disputes

For any billing-related questions, concerns or complaints:

Email us at [email protected] with details of your issue
Include your account information and relevant transaction details
Our billing team will review and respond within 2-3 business days
We will work to resolve any legitimate billing errors or discrepancies

Contact Us

For any questions about this Refund Policy, please contact us at:

Xprilion Technologies Private Limited Uttar Pradesh, India Email: [email protected]

Governing Law

This Refund Policy is governed by the laws of India, without regard to its conflict of law provisions.